Support during the coronavirus outbreak
If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.
Read our advice to members or find out what to do in an emergency.
Suggested help pages
- Energy saving tips and using your smart meter's In-Home Display
- Connecting your smart meter's In-Home Display (IHD) to Wi-Fi
- My smart meter's In-Home Display has frozen, what should I do?
- My smart meter's In-Home Display (IHD) screen has gone off, what should I do?
- My smart meter's In-Home Display (IHD) won't connect, what should I do?
- Switching the language back to English on your smart meter's In-Home Display