Support during the coronavirus outbreak
If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.
Read our advice to members or find out what to do in an emergency.
Suggested help pages
- Preparing for your smart meter installation
- Can I change or cancel the appointment for my smart meter installation?
- How long will my smart meter installation take?
- How much space do I need for a smart meter installation?
- Do I need to be home for my smart meter installation?
- Gas meter boxes with sloped lids
- Can I get smart meters if my current meters are more than 10 metres apart?
- When can I get a smart meter if the signal in my area is bad?
- Do I need Wi-Fi to get a smart meter?
- Smart Meter Installation Code of Practice