Support during the coronavirus outbreak
If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.
Read our advice to members or find out what to do in an emergency.
Suggested help pages
- What is a smart meter and how does it work?
- What generation of smart meters is Bulb installing?
- First generation (SMETS1) smart meters
- If I get a smart meter from Bulb will I still be able to switch supplier?
- My old supplier installed smart meters, why do I need new ones?
- Can I get a smart meter if I switch to Bulb?
- Can I get a smart meter if I live in a rented property?
- I’ve got a smart meter. Why did you email me to ask for a meter reading?
- Can I choose how often Bulb receives my smart meter readings?
- Are there any reasons why I might not be able to get a smart meter?
- What will Bulb do with my smart meter readings?
- Your smart meter data: how Bulb handles it, and who we'll share it with
- How safe is my smart meter?
- Are Bulb's smart meters compatible with solar panels?